Privacy Policy

Last Updated: [March 5, 2026]

[Real Love Jones Inc.] (“Company,” “we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (“Site”), purchase services/products, book appointments, join memberships, or communicate with us.

1. Information We Collect

A) Information you provide

Contact details (name, email, phone, address)
Account/profile details (if you create an account)
Purchase and billing info (transactions, invoices; payment details are processed by our payment processors and we do not store full card numbers)
Booking details (appointment date/time and intake information you submit)
Messages and content you send us (forms, emails, DMs)

B) Information collected automatically

Device and usage data (IP address, browser type, pages viewed, clicks, session duration, referral URLs)
Approximate location (based on IP)
Cookies and similar technologies (see Cookie Policy)

C) Sensitive information

Please do not submit sensitive personal information (e.g., Social Security numbers, financial account numbers, medical records) through general website forms unless we explicitly request it through a secure method.

2. How We Use Your Information

We use your information to:

Provide and deliver services, products, and support
Process payments and send transactional notices
Schedule sessions and manage bookings/memberships
Communicate with you (including marketing emails where permitted)
Improve the Site, offers, and customer experience
Prevent fraud, secure the Site, and enforce our policies
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share information with:

Service providers (website hosting, email marketing, analytics, scheduling, payment processing, customer support tools)
Professional advisors (legal, accounting) when necessary
Legal authorities if required to comply with law or protect rights and safety
Business transfers (merger, acquisition, or asset sale)

4. New York Data Security (NY SHIELD Act)

We maintain reasonable administrative, technical, and physical safeguards designed to protect private information of New York residents, consistent with the New York SHIELD Act.

5. Data Retention

We retain personal information only as long as needed for business, legal, tax, and operational purposes.

6. Your Choices

Email opt-out: You may unsubscribe from marketing emails at any time using the link in our emails.
Cookies: See Cookie Policy for managing cookies.
Access/updates: You may request updates/corrections by contacting us.

7. California and Other State Privacy Rights (if applicable)

If you are a resident of certain U.S. states, you may have rights to request access, deletion, and correction of personal information, subject to exceptions. We do not sell personal information.

8. Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy. Changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out:

📧 Email: Kim@reallovejones.com
📍 Business Name: Real Love Jones Inc.

🌐 Website: www.reallovejones.com

Terms of service

Terms of Use (Website + Services)

These Terms of Use (“Terms”) govern your use of this Site operated by [Operating Company Legal Name] (“Company,” “we,” “us”). By accessing or using the Site, you agree to these Terms.

1. Who We Are

[One sentence: coaching/consulting description]. We provide educational and coaching/consulting services and may offer digital products, memberships, workshops, and related resources.

2. Not Medical, Mental Health, or Legal Advice

Our content and services are for educational and informational purposes and are not medical, mental health, legal, or financial advice. You are responsible for your decisions and results. If you need professional help, consult a qualified provider.

3. Eligibility

You must be at least 18 years old to use the Site and purchase services unless a parent/guardian provides consent where applicable.

4. Purchases, Bookings, and Accounts

If you buy a product/service or book a session, you agree to provide accurate info and comply with our policies, including our Refund Policy and any scheduling/cancellation terms shown at checkout.

5. Payment Processing

Payments are processed through third-party providers (e.g., Wix Payments, Stripe, PayPal). Your payment is subject to their terms in addition to ours.

6. Intellectual Property

All content on the Site (text, graphics, videos, PDFs, programs, frameworks, trademarks) is owned by the Company or licensors and is protected by law. You may not reproduce, distribute, or create derivative works without written permission.

7. Acceptable Use

You agree not to:

Misuse the Site, attempt unauthorized access, scrape content, or interfere with security
Post unlawful, defamatory, harassing, or infringing content
Use our content to compete, resell, or represent as your own

Cancellation Method and Processing

We will not impose unreasonable conditions or delays on cancellation requests. Cancellation requests submitted via approved methods will be processed within a reasonable timeframe.

8. Testimonials and Results Disclaimer

Testimonials reflect individual experiences and are not guarantees of results. Your outcomes depend on many factors.

9. Third-Party Links

We may link to third-party sites. We are not responsible for their content or practices.

10. Disclaimers

The Site and services are provided “as is” and “as available,” without warranties of any kind to the maximum extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim will not exceed the amount you paid to the Company in the [3] months prior to the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold the Company harmless from claims arising out of your misuse of the Site, violation of these Terms, or infringement of rights.

13. Governing Law; Venue

These Terms are governed by the laws of the State of New York, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in [County], New York, and you consent to jurisdiction there.

14. Changes

We may update these Terms. Continued use after changes means you accept the updated Terms.

15. Contact

Email: [support@reallovejones.com]
Address: 54 State St, Suite 804 Albany, NY 12207

Cookie Policy

COOKIE POLICY

Last Updated: [Month Day, Year]

This Cookie Policy explains how [Operating Company Legal Name] uses cookies and similar technologies on our Site.

1. What Are Cookies?

Cookies are small text files stored on your device that help websites function, remember preferences, and analyze usage.

2. Types of Cookies We Use

Strictly Necessary: Required for the Site to work (security, page navigation).
Functional: Remember preferences (language, settings).
Analytics/Performance: Understand how visitors use the Site to improve performance.
Marketing (if enabled): Help deliver relevant ads and measure campaigns.

3. Third-Party Tools

We may use tools such as Wix analytics, Google Analytics, Meta Pixel, or email marketing integrations. These providers may set cookies under their own policies.

4. Managing Cookies

You can manage cookies in your browser settings and may be able to use cookie preference tools where available. Disabling cookies may affect Site functionality.

You may also see a cookie banner or preference tool depending on your Site settings and integrations.

5. Updates

We may update this policy and will revise the “Last Updated” date.

Refunds, Cancellations & Disputes

Refunds, Cancellations, and Disputes

REFUND POLICY & DISPUTE RESOLUTION
Last Updated: [Month Day, Year]

This policy applies to purchases made through [Operating Company Legal Name] (“Company”).

This policy applies to purchases from [Operating Company Legal Name] (“Company,” “we,” “us”).

A) 1:1 Sessions (48-hour policy)

Rescheduling: You may reschedule your session with at least 48 hours’ notice by emailing [support@yourdomain.com] or using the reschedule link in your confirmation message (if available).
Late cancellations / No-shows: Cancellations made with less than 48 hours’ notice and no-shows are forfeited and non-refundable.

Late arrival: If you arrive more than [10] minutes late, the session may be shortened and will still end at the scheduled time.

B) Packages (multi-session)

Packages must be used within [6 months] of purchase unless stated otherwise.
Packages are non-refundable after the first session is completed. If no sessions have been used, you may request a refund within (7) days of purchase, minus any non-refundable processing fees charged to us (where permitted).

C) Digital Products

Due to the nature of digital content, all digital product sales are final once delivered or accessed, unless otherwise required by law.

D) Monthly Membership / Subscription (Auto-Renew)

Auto-renew disclosure: Your membership renews automatically each month until canceled. You authorize us (and our payment processor) to charge your payment method at the then-current rate each billing cycle unless you cancel.

How to cancel: You may cancel at any time using either of the methods below:

Email Cancellation: Email [Info@reallovejones.com] with the subject line “Cancel Membership” from the email used to purchase.
Timing: Cancellation stops future renewals. You will retain access through the end of your current paid billing period.

No prorated refunds: We do not provide prorated refunds for partial billing periods, unless required by law.

Acknowledgement & notices: After signup, you will receive confirmation of your renewal terms and cancellation instructions. Where required, we may send renewal reminders.

Automatic Renewal Terms (Memberships)

If you purchase a subscription, you agree that it will renew automatically until canceled. Renewal terms, pricing, and cancellation instructions are presented at checkout and in your post-purchase confirmation. You may cancel using the methods described in our Refund Policy.

E) Workshops / Events

Unless otherwise stated at checkout, event tickets are non-refundable. If we cancel an event, you will receive a refund or credit (your choice) within [14] days.

F) Refund Request Process (when eligible)

Email (info@reallovejones.com) with:

Full name
Email used at purchase
Order number/receipt
Reason for request

G) Disputes & Chargebacks

If you have an issue, contact (info@reallovejones.com) before filing a chargeback so we can work toward a resolution. We may provide documentation to payment processors (including receipts, booking logs, attendance records, and digital access logs) to respond to disputes. Submitting a chargeback for services rendered or content accessed may result in termination of access and refusal of future service.

H) Governing Law; Venue

This policy is governed by New York law. Any dispute must be brought in the state or federal courts located in [County], New York.